What Makes Us Different
Privacy and Information Security
Money is difficult to talk about, even when life is going well. It becomes exponentially harder during tough times. Decades of experience have taught us that disclosure of financial information is one of the highest degrees of trust a person can place in someone else. The confidentiality of your conversations and the security of your personal information are of utmost importance. No assumptions are made regarding who gets access to your information, even among family members. We have robust and redundant systems and procedures in place that seek to ensure your trust is well placed when you work with us.
Expectations About Risk
We set clear expectations about risk in all our planning. Our advanced risk assessment software Nitrogen™ measures your risk tolerance -- what you are comfortable taking on -- and your risk capacity -- what your financial plan is capable of sustaining and still have a reasonable chance of success.
Time Management
We are always respectful of your time, your most precious asset. We are constantly looking to improve our tools and processes that make us more efficient and save you time when working with us. Examples include:
Regular office hours with real human beings answering the phone
Adobe(TM) E-Document processing
Zoom (TM) Online Meetings
FED-EX/UPS physical mail delivery
Text Messaging
Online appointment scheduling
Secure Email
Online Secure Document Vault
Online Statements and tax forms
Multiple office locations
Walk-in service hours
Document shredding
High-speed document scanning
Transparency and Collaboration
Our process involves the client from the very beginning in assembling the information we use to create their plan and make smart decisions about their money. Our planning system technology, Right Capital ™ permits the client to have access to the same information, reports, and visualization tools as the advisor, in real time. It is kept updated by links to their internal and, if they give permission, external accounts. It supports online meetings with sharable desktops for meaningful collaboration to help keep the plan current, relevant, and accessible.